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Terms & Conditions


The following Terms and Conditions referred to within it apply to your access to (the 'Website'). Please read these terms and conditions carefully before ordering any Products from the Website is a website operated by Taylor of Old Bond Street, Ltd. Taylor of Old Bond Street, Ltd is a company registered in England & Wales whose registered office is 25 Harley Street, London, W1N 2BR , Company Number: 785877, VAT number: 239 5571 35 Please review our Privacy Policy, which also governs your visit to Taylor of Old Bond Street, Ltd, to understand our practices.


By placing an order through the Website you agree that: (1) You are legally capable of entering into binding contracts and (2) You are at least 18 years of age.

A legally binding contract will be formed between us when:

  • you have confirmed to us by placing an order that you wish to proceed with the purchase of one or more Products, and
  • we have acknowledged to you that we have received your order, and
  • we have received payment of the price and any additional monies, and
  • we have confirmed and accepted your order by sending you an email that confirms that the Product has been despatched.  This email will include a confirmation of the Product(s) ordered, the price paid, the estimated delivery date and your allocated order number. 

If you wish to amend any part of your order once it has been accepted and payment has been made then you will need to contact us at your earliest convenience. 

The contract will only relate to those Products whose despatch we have confirmed in the Shipping Confirmation email. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Shipping Confirmation email. Please note that for any orders where Paypal is used, the payment is processed immediately after your order is placed. 

We may decline to sell any product to you for any reason. We are not obliged to tell you the reason for our decision.

For Subscription Plans

a. Who can subscribe?

Any Customer can create a subscription where the option to do so is available.

b. How do subscription plans work?

Your Taylor of Old Bond Street subscription plan will create a new order at regular intervals as selected by the Customer. At that point a new order will be created, charged to your preferred payment method and sent to you.

c. Price changes

When your subscription order is created the price per unit will reflect the price represented on the website at that time for the subscription of the product(s). Taylor of Old Bond Street reserve the right to change their prices at any time.

d. Minimum commitment

For all subscriptions there is a minimum order commitment of 3 orders for all monthly subscription plans.  

e. Failed payments

If your preferred payment method fails to complete, Taylor of Old Bond Street’s automated system will reattempt again until successful for three consecutive days. If no payment is received your subscription will then be terminated.

f. Security checks

To ensure that your credit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. 

We also reserve the right to perform a credit check. By accepting these supplementary Terms and Conditions you consent to such checks being made. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency (CRA) who may keep a record of that information.

g. Terminating your subscription

If you wish to terminate your subscription, you may do so by contacting Customer Services at, or by visiting our Taylor of Old Bond Street Jermyn Street store. You will not be entitled to a refund for any orders already paid and despatched at the date of termination. Please note the minimum subscription commitment requirements. If you decide to cancel your subscription, this does not affect your statutory rights.

h. Terms of use

Taylor of Old Bond Street reserves the right to change the subscription Terms and Conditions at any time and at our sole discretion. Should that be the case, we will provide adequate notification to subscribers affected by any such change.


We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


Taylor of Old Bond Street, Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Taylor of Old Bond Street, Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Taylor of Old Bond Street, Ltd's express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Website without the express written consent of Taylor of Old Bond Street, Ltd. You may not use any meta tags or any other 'hidden text' utilising Taylor of Old Bond Street, Ltd's without the express written consent of Taylor of Old Bond Street, Ltd. Any unauthorised use terminates the permission or license granted by Taylor of Old Bond Street, Ltd.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page within the website as long as the link does not portray Taylor of Old Bond Street, Ltd, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Taylor of Old Bond Street, Ltd logo or other proprietary graphic or trademark as part of the link without Taylor of Old Bond Street, Ltd's express written consent.

Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You must not use the Website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.


The Website accepts payment for Products in pounds (£) sterling.

Payment is processed for orders via the SellerDeck Payments secure gateway which accepts payment for Products by: Maestro, MasterCard, Visa, Visa Debit, and American Express. We also accept payment using PayPal.

Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons. In most cases, you will be notified of authorisation or fraud issues, if they occur, before you complete the check-out process.


See Delivery Information


When ordering goods from Taylor of Old Bond Street, Ltd for delivery outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Taylor of Old Bond Street, Ltd, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.

Your privacy is important to us and we know that you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


If you are not satisfied with your purchase and would like to return or exchange any of your order, please contact us at or telephone us on +44 (0)20 7930 5544 (open 9.30am - 5.30pm, Monday to Friday).

All goods purchased online at can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original packaging. When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

All returns are made at customers' own cost and risk. Taylor of Old Bond Street, Ltd will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Taylor of Old Bond Street, Ltd will not assume responsibility for items lost in transit. Provided goods are returned in their original condition, a full refund will be made within 14 days from receipt of goods to Taylor of Old Bond Street, Ltd.


All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Taylor of Old Bond Street, Ltd, and is protected by UK and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without our prior written consent.

Taylor of Old Bond Street, Ltd do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.


Please direct any complaints in respect of products ordered through The Website to our customer services at or telephone us on +44 (0)20 7930 5544 (open 9.30am - 5.30pm, Monday to Friday).


When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We reserve the right to make changes to our website, policies, and these Terms and Conditions of Use & Sale at any time. You will be subject to the policies and Terms and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition(s).


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions.

Last updated October 2021


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