Delivery & Returns

February 2021 - Please read the latest update

Our store is temporarily closed due to Government guidance though we are still accepting and shipping online orders.
Whilst we continue to ship orders internationally, due to the Brexit transition there may be additional delays for all international orders and duties and taxes may apply at you destination. Please allow extra time for your order. We are keeping in close contact with our logistics partners for any further updates. Thank you for your understanding. 


Taylor of Old Bond Street Delivery Information


All orders are dispatched promptly. We use Royal Mail and widely recognised couriers for all of our deliveries. Unfortunately, we cannot ship orders to PO boxes, so please provide an alternative address.

 

 Location Standard Express
Collect at Jermyn St Store

Free

Place your order by 10pm and collection is after 12 noon the following working day.

-

UK Mainland

 

£4.95

2-5 working days

Free for orders over £20

£12

Next working day if ordered by 12 noon GMT Monday-Thursday *

Signature required

(Next Day delivery unavailable from 19th March until further notice due to exceptional worldwide circumstances)

UK Non Mainland

(Guernsey, Jersey and Isle of Man)

£5.95

5-7 working days

-

EU

 

£19.00

5-10 working days

-

North America (US and Canada)

 

£24.00

5-10 working days

-

Rest of the World **

 

£35.00

5-10 working days

-

 

* Next Day UK Delivery: orders placed on Friday to Sunday will arrive on the Tuesday.

 ** Please note we cannot ship to Brazil, Russia or Turkey.

 

RETURNS

If the products are unused and in their original unopened packaging or if the item is faulty, you can return the products to us within 30 days of purchase for either an exchange or refund.

You can either drop the item back to us at our Jermyn Street store or send it back to us via trackable post. Please make sure to include proof of purchase in your parcel. We will only be able to refund you the cost of shipping back to us if the product was faulty.

Taylor of Old Bond Street cannot exchange or refund items that do not arrive.

 

CUSTOMS

When ordering goods from Taylor of Old Bond Street, Ltd for delivery outside the United Kingdom the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Taylor of Old Bond Street, Ltd, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.