Delivery & Returns

Please be advised that during lockdown periods, order delivery times may increase. Thank you for your understanding.  

All orders are dispatched promptly. We use Royal Mail and widely recognised couriers for all of our deliveries. Unfortunately, we cannot ship orders to PO boxes, so please provide an alternative address.


 Location Standard Express
Collect in Jermyn St Store


Place your order by 10pm and collection is after 12 noon the following working day.

UK Mainland


2-5 working days

Free for orders over £20


Next working day if ordered by 12 noon GMT Monday-Thursday *

Signature required

(Next Day delivery unavailable from 19th March until further notice due to exceptional worldwide circumstances)

UK Non Mainland

(Guernsey, Jersey and Isle of Man)


5-7 working days



5-10 working days

North America (US and Canada)


5-10 working days

Rest of the World **


5-10 working days



* Next Day UK Delivery: orders placed on Friday to Sunday will arrive on the Tuesday.

 ** Please note we cannot ship to Russia.



If the products are unused and in their original unopened packaging or if the item is faulty, you can return the products to us within 30 days of purchase for either an exchange or refund.

You can either drop the item back to us at our Jermyn Street store or send it back to us via trackable post. Please make sure to include proof of purchase in your parcel. We will only be able to refund you the cost of shipping back to us if the product was faulty.

Taylor of Old Bond Street cannot exchange or refund items that do not arrive.



When ordering goods from Taylor of Old Bond Street, Ltd for delivery outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Taylor of Old Bond Street, Ltd, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.